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Opening for Key Account Manager, Commercial Vehicles at Chennai

Designation Key Account Manager

Function : Key Account

Reporting to Regional Key Account Manager

Position Summary :

To manage Key Account process for the Area Office/s and ensure end-to-end execution for better engagement of the Key Account Customers in order to retain & enhance customer loyalty resulting in superior business performance at the Area Office within the guidelines & processes laid down by Organisation.

Job Specifications :

Education Qualifications : Engineering Graduate(B.E. / B. Tech) / MBA

Work Experience : 5-7 years (Sales Exp.)

Job Responsibilities :

Sales Planning & Share of Business :

– Managing the Key Account portfolio of the Area Office/s by periodical evaluation and updation of KA pipeline;

– Study & analyze key customer’s potential and future expansion plans for the territory;

– Engaging with customers to create demand and improve company share of business.

Customer Engagement :

– Execute regular structured interactions with customer to understand their requirements towards sales & after-sales along with pro-active resolution of customer concerns;

– Execute promotional activities including service camps, Training Programs for Drivers & Mechanics & Customer Meets;

– Ensure customer relationship management by organizing regular interactions by Dealer Top Management with Key Customers;

– Implement the Key Account Initiatives like Portal usage, On-line payment, Reminder Module, Complaint Escalation Mechanism and Loyalty Program.

– Execute Loyalty Enrollment & Facilitate for Redemption

Customer Issue Resolution :

– To ensure prompt resolution of Customer Issues.

– Ensure usage of Key Account Customer Assistance Centre (CAC) by customer.

– Ensure seamless coordination with the Customer Care team for prompt resolution of concerns raised by Key Account Customer.

– Ensure development of infrastructure & system / processes at Channel Partners.

Market Intelligence :

– Maintain MIS for the state/s on regular basis;

– Track competition activities & formulate action plan to retain & enhance Key Customer base;

– Analyze Competition product performance and keep the internal team abreast of the happenings.

Interested can share me their resume on baleet@newwayindia.com

Thanks,
Baleet Singh

8826361119

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About Baleet Singh

Recruitment || Account Management || Head Hunting || Mapping || Business Development ||

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